Which insurance is insured by auto insurance? The new version of the auto insurance claims service quality "indicators" for reference. Yesterday, the Beijing Insurance Regulatory Bureau released a new version of the auto insurance claims evaluation indicators, the new indicators increased the "commitment rate", "complaint rate", etc., a total of six. The announcement time has also been shortened from the original half year to once in the first quarter.
The newly added four auto insurance claims indicators can objectively describe the speed of claims, services and other conditions of auto insurance companies. For example, the "small case closing cycle" refers to the average period of claims below 5,000 yuan. This is closely related to the consumer claims experience, so it is separated from the closing cycle; the “commitment achievement rate†is a service for the industry “complete payment within 5,000 yuan and no compensation for all the claims.†Commitment to implementation monitoring and monitoring, reflecting the payment efficiency of small cases of insurance companies, the value is closer to 100%, showing that the insurance company promised to achieve the better. Ma Wei, director of the Insurance Department of the Beijing Insurance Regulatory Bureau, said that in the future, when consumers are insured for auto insurance, they can no longer use the premium level as the standard, but also pay attention to the claims service. The above standards can be used by car owners for comparison.
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