With the changes in people's consumption concepts and the growth of domestic car ownership, the used car industry is booming, and second-hand car e-commerce has also emerged. As a leader in the industry, the Renren car pioneered the C2C virtual consignment model, which has accumulated more than 200,000 units in the two years since its establishment. Every transaction is strictly controlled by the used car appraisers of Renren Cars.
“We must be able to convince the owners that we are professional and reliable.†said Han Mingfei, a used vehicle appraisal engineer for everyone.
Han Mingfei is the team leader of the three-team Zhengzhou team of used cars. He has many years of experience as an appraiser. In his opinion, a vehicle inspection not only tests the skills of an appraiser, but also tests a person’s comprehensive quality. The identity tells the new students, "After seeing the owner, the examination must be careful. This is not only responsible for the customer, but also responsible for himself. The owner of the used car to see the car will believe us like a friend. We feel that we are professional and reliable, and that we should be polite and courteous to our customers and treat them as inconvenient. Professional examinations, considerate service, and friendly attitude all make it possible for customers to communicate with their owners in the future. It is not a rejection of us.As a professional appraisal professional, giving a reasonable quotations to our customers is a reflection of our professional skills, and we can't give our customers a clear, unreasonable, unreasonable idea after reporting prices. The owner’s quotations are too high, we can’t immediately worry about it, blindly persuade him, use data to prove to him, to explain why it is this price, Afraid that he did not cut prices at the time, later communication will be a lot easier.In one word, treat customers like a friend, chat with them and talk with him, listen to the customer's description of the car's condition, as well as the reason and demand for change. So that we can follow up afterwards.
Such stories occur every day on the used car appraisers of Renren Cars. They carry detection tools and SLRs, and they go to the door every day to run. It is understood that every person used car appraisers will encounter problem cars every day, more than one day to reject the seven or eight problem cars. Since the establishment of the Renren car, a total of 1 million used cars with problematic cars have been rejected. No matter how tired and tired, appraisers always insist on the hard standards of testing, and insist on providing users with the principle of reliable service. Every refusal is for a more reliable delivery. No matter how hard and how tired, RenRen used car appraisers still insist on fighting on the frontline of the belief. It is also such an insistence that people and vehicles become a used car platform that makes every buyer feel confident.
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